What is My Account?

"My Account" is the place where all your details are maintained. In "My Account", you can

What are the different "order statuses"?

When is my order confirmed?

Once your order has been accepted and payment authorization has been received, the seller confirms receipt of your order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?

No, the products that are ‘Out of Stock’ cannot be ordered. However you can choose 'Notify Me' feature wherein you can enter your email address and we will inform you as soon as the product is available.

How do I check the current status of my orders?

You can check the status of your orders and other related information through the 'My Account' section or the 'Track Order' on the home page.

On the ‘My Account’ page, click on the 'My Orders' link to view the status of each and every order. To view the status of a specific order, click on the 'Order Number' link.

What is Donate for A Cause?

‘Donate for a Cause’ is social initiative by Crare. We have tied-up with several NGO’s who display their product requirements in this section. Customers who are willing to donate for a noble cause can go to this page, view the requirements of any one or multiple NGO's listed and can donate the same. We will deliver the donated product(s) to the particular NGO or to the family for which the NGO have generated a request. A certificate of appreciation from the NGO will be provided as a token of thanks .

How do I pay for Crare products?

You can use your Credit or Debit card (or) you can also opt for Internet Banking to make purchases in Crare.

Is Cash on Delivery (COD) available in Crare?

Currently we are not providing COD facility in Crare. However this facility will be available soon.

What should I do if my payment fails but still the amount is debited from my account?

You need not worry if your payment has failed but the amount has still been debited from your account. The amount will be remitted back to your account within 7 working days by your Bank. You can also contact us for any clarifications.

What happens to the purchases where I partly use Inventcash and the payment fails?

For all failed transactions and payments, we will remit back the used Inventcash back to your account swiftly. In case the points do not get remitted to your account within 7 days, kindly contact our customer care or write to us at

How do I order online?

Crare is a customer friendly site where shopping is made very easy for you. Follow the simple steps given below to shop at Crare.